Part of NWVA
NATIONWIDE ASSISTANCE GROUP
Assistance & Incident Management
From first notification to job completion, we bring together people, technology and a nationwide operator network to coordinate the response around your business.
Every stage connected. Every customer considered.
Nationwide Assistance Group provides assistance and incident management for insurers, vehicle manufacturers and after-care businesses. We work in your name and follow your instructions, coordinating the services needed to support your customers and keep the job moving.
Available 24 hours a day, 365 days a year, our approach combines professional customer care, practical recovery expertise and technology that helps you stay informed. The aim is a cost-effective response that reduces disruption and gives each incident a clear route to completion.
From FNOL to job completion.
First notification of loss (FNOL) starts the process. We gather the information needed to understand the incident, identify the next steps and coordinate the appropriate support.
First notification
Capture the incident, vehicle and customer details, together with your requirements and instructions.
Coordinate the response
Arrange the appropriate assistance, recovery or onward service through our group businesses and nationwide operator network.
Keep people informed
Maintain professional customer communication and provide visibility of job progress through the dedicated client portal.
Complete and reconcile
Bring together completion information and invoicing to support your review and administration.
A clearer view of every job.
A dedicated client portal gives your team visibility of jobs as they progress from first notification to completion. Status information helps you follow the response, understand the next stage and respond to customer enquiries.
Our operations team supports the service alongside the technology, coordinating updates and helping resolve queries throughout the job.
Visibility that supports your operation.
Job progress from FNOL to completion.
Professional communication with the people involved.
A dedicated portal alongside an accessible operations team.
Technology that supports the service.
Automated systems help manage the flow of work and reduce unnecessary manual administration. We combine these tools with experienced people, so that coordination and customer care remain central to the response.
Automated workflows
Support consistent job handling and timely updates across the stages of the service.
Integration options
Discuss API and system integration options around your existing platforms and information requirements.
Connected coordination
Bring assistance, recovery, transportation and storage arrangements together around the incident.
Completion, costs and invoicing considered.
We look beyond the initial incident to the work needed to bring the job to a close. Clear instructions, coordinated onward services and visibility of progress help support cost control and reduce avoidable disruption.
Invoicing and completion information form part of the service, helping your team reconcile the work and manage the associated administration. We discuss your reporting and invoicing requirements when shaping the programme.
Designed around your requirements.
Tell us about your customers, service expectations and operational processes. We will work with you to shape the appropriate assistance and incident management support.