HOW NWVA OPERATES
About the Group
Operations, logistics, capability and locations. Working together around your customers.
OPERATIONS CENTRES
24 Hour Operations Centres
The NWVA Control Centres are more than capable of delivering excellent service to you and your customers – even in the busiest of times.
Systems and dispatch
The Control Centres are equipped with bespoke systems to input and dispatch recovery teams quickly and efficiently. They each have the latest telephone systems and CCTV to monitor all Nationwide Vehicle Assistance depots. They are also linked to The Highways Agency CCTV so we can anticipate a need before the call comes in.
Day-and-night resilience
You will be supported day and night from our three Control Centres. Having our Control Centres in Essex, Hertfordshire and Glasgow ensures there is a dual fail-safe back-up in the unlikely event of one location being out of action.
Representing your brand
Our teams will be instructed in your ways so your customers will believe they are dealing directly with your own call centre. All calls are recorded for your security. Additionally, you benefit as real-life recorded calls can be used for training purposes.
Talk to us about your operation
There’s more to say, but a website isn’t the right place to go into detail. If you would like to know more about how NWVA can help you, call us on 01621 730000 to arrange a time to discuss the full story..
LOGISTICS COORDINATION
Logistics
Coordinated logistics connects vehicle recovery, storage and onward movement across the group. We arrange transportation around the type of vehicle, its destination and your operational requirements.
Agreed processes
Our teams work around agreed processes, gathering vehicle and location details and communicating with the relevant parties to coordinate the next stage of the journey.
Connected expertise
Operations centres, recovery partners, storage facilities and transportation expertise work together to support the movement of vehicles to the appropriate destination.
Explore vehicle transportation
For details of single and multiple vehicle movements, collections and deliveries, explore our Vehicle Transportation service →.
RECOVERY CAPABILITY
Capability
From First Notification of Loss, NWVA provides a managed service for the recovery, storage and onward transportation of damaged vehicles. Primarily, we care for people.
People at the centre
When your customer has been involved in a road traffic collision, they need to be cared for in an empathetic manner by professionals who understand their predicament and want to help.
Teams that uphold your brand
Over fifty Control Centre and administrative staff, Incident Managers and First Responders plus 25,000 roadside recovery specialists are trained to deliver a great user experience while upholding your brand values. And of course, your people are important to us, so we will always treat them in a courteous, respectful manner.
Support for every vehicle
We are experienced and equipped to deal with the recovery and storage of all sizes of vehicle, from a motor scooter to the biggest vehicles on the road – including those carrying hazardous goods – and off-road plant and machinery.
Discover how NWVA can support you
If you would like a presentation that goes into more details about how we have helped other companies like yours, call us on 01621 730000 or complete the enquiry form.
OUR LOCATIONS
Site Locations
The heart of NWVA beats in the South East of England. Here is where you will find our Control Centre and home for our logistics team. Principal locations are:
Operations and logistics
- Chelmsford, Essex: Head Office, Control Centre and Workshop
- Brentwood, Essex: Call Centre
Depots and training
- Great Wenham, Essex: Storage Depot and Training Centre
- Colchester, Essex: Storage Depot, Driver and Trucks Base
- Rochford, Essex: Storage Depots
- Brentwood, Essex: Multi Site, Storage Depot, Driver and Trucks Base
Accident repair centres
- Maldon, Essex: Accident Repair Centre
- Braintree, Essex: Accident Repair Centre
Nationwide partner network
Plus a network of over one thousand vehicle recovery partners with over 25,000 recovery vehicles along with storage facilities throughout the United Kingdom.
Contact NWVA, any time
You can contact us 24-hours a day, 365 days a year on 01621 730000.