The NWVA Way
One Group – Connected Solutions
Nationwide Assistance Group
Vehicle Assistance
FNOL, incident management, recovery, transportation, storage and on-site services — coordinated around your business by Nationwide Assistance Group.
Available 24/7, our operations teams, dedicated client portal and nationwide operator network connect professional customer care with job visibility from first notification to completion.
Maldon Accident Repair Centre
Bodyshop Repair & Restoration
Bodyshop repair and restoration through Maldon Accident Repair Centre, supporting cars and light commercial vehicles after accident damage or a restoration requirement.
As part of the NWVA group, Maldon connects specialist bodyshop services with recovery and vehicle movement, helping coordinate the next stage around your vehicle and requirements.
Stolen Vehicle Recovery
Stolen Vehicle Solutions
Specialist stolen vehicle support for insurers, fleets, tracking partners and vehicle owners, bringing focused expertise and practical assistance to each requirement.
Part of the NWVA group, Stolen Vehicle Recovery connects specialist recovery expertise with clear communication and coordinated next steps, helping support the wider vehicle journey.
Nationwide European Assistance
European Assistance
Vehicle and travel assistance across the UK and Europe, combining 24/7 breakdown support, recovery and onward journey coordination for customers who need help away from home.
From onward travel and accommodation to vehicle and passenger repatriation, Nationwide European Assistance brings together practical support through its European partner network.
The NWVA Way
Since 2010, we’ve supported insurers, vehicle manufacturers and after-care businesses across the UK and Europe. We start by understanding your requirements, then bring together the right people, expertise and services to coordinate each step around your operation and your customers. From the first call to the next stage of the journey, our focus is on a calm, considered response.
Our approach combines practical experience with clear communication and care for the people we support. We work in your name, follow your instructions and look beyond the immediate incident to what happens next—helping manage costs, reduce disruption and keep people informed. Connected services, people who care, every step considered, that’s the NWVA Way.
24/7 Operations
Multiple Call Centres
UK & Europe
Geographical coverage
Industry Experience
Operating since 2010
Trusted Network
Professional Partners
Built around your business
Who we supportInsurance companies
Managed collision recovery, storage and onward movement, with care for your customers at every stage.
Explore insurance support →Vehicle manufacturers
Vehicle assistance services that support your customers and represent your brand throughout the recovery process.
Explore manufacturer support →After-care partners
Flexible recovery and assistance solutions shaped around your operational requirements.
Explore after-care support →
NATIONWIDE ASSISTANCE GROUP
Assistance & Incident Management
From first notification to the next step, we bring together professional customer care, coordinated vehicle support and clear visibility of job progress.
Dedicated systems and experienced teams help manage each stage around your instructions — 24 hours a day, 365 days a year.
FNOL · Response coordination · Customer communication
CONNECTED SUPPORT, PRACTICAL SOLUTIONS
Vehicle services built around your business.
From recovery and transportation to on-site servicing and specialist support, we coordinate the right services around your vehicles, your customers and your operational requirements.
Vehicle Recovery
Specialist vehicle recovery, coordinated around the vehicle and circumstances.
ADR Recovery
Recovery support for vehicles carrying dangerous goods.
Vehicle Transportation
Planned collections, deliveries and onward movements to an agreed destination.
Vehicle Storage
Secure storage, EV arrangements and managed collection or onward movement.
On-site Servicing
Mobile maintenance, servicing and repairs to help reduce vehicle downtime.
Blue Lights
Recovery, movement, storage and bodyshop support for essential-service fleets.
LJ TRANSPORTATION
Practical support on the ground.
LJ Transportation is one of the operators supporting Nationwide Assistance Group’s wider network, bringing hands-on recovery, vehicle movement and storage expertise to the coordinated service.
From an individual collection to the next stage after an incident, LJ connects operational delivery with NWVA’s focus on clear instructions, communication and care.
