NWVA SERVICES
Vehicle Services
Vehicle Recovery, Storage and Transportation
Coordinated around your Customers.
RECOVERY MANAGEMENT
Vehicle Recovery
Your customer is stressed because they have been involved in a collision. Far from adding to their problems, First Notification of Loss (FNOL) presents an opportunity to enhance your brand by delivering a great user experience.
Customer communication and records
From the moment we receive your instructions, all communication with your customer is based on a pre-agreed script and in your name. We contact the driver to confirm vehicle details and location. They are then given an ETA and sent a confirmation text or email.
When required and if safe to do so, we take photographs of damaged vehicles, which can be provided within 24 to 48 hours of recovery.
Recovery and onward journeys
With a growing network of over one thousand nationwide agents controlling a fleet in excess of 25,000 recovery vehicles, response times are typically within 55 minutes of FNOL.
If your customer is unable to continue their journey, NWVA can arrange onward transport or accommodation if required.
Training and customer care
Our recovery teams are trained to industry approved standards with an on-going programme delivered by our in-house instructors to assess and update roadside teams to make sure they comply with Government legislation and our own customer relations standards.
Teams are schooled in protecting your brand reputation during the recovery. By turning a bad situation into a positive customer experience helps achieve customer retention.
Discuss recovery management
You can learn more about our systems and processes by filling in the enquiry form or calling NWVA on 01621 735 401.
STORAGE COORDINATION
Vehicle Storage
First Notification of Loss is just the start of the story. When a vehicle is damaged in a collision, it has to be recovered. But what actually happens next could unnecessarily inflate your costs.
Secure, managed storage
When a damaged vehicle is taken into storage, fees start accumulating. Without careful management, storage costs can soar out of control.
Things are different with NWVA. We have our own secure, CCTV monitored storage facilities and have access to a national network of storage depots. Our aim is to move vehicles on as quickly as possible. This helps you to mitigate the loss by eliminating unnecessary storage fees.
Clear updates and instructions
As part of our unified vehicle recovery service, we email you every day with a list of vehicles in storage. Then we call you to ask for your instructions. Like you, we don’t want a vehicle in storage a moment longer than absolutely necessary.
Onward movement and payment
We make sure a damaged vehicle goes to the right place, first time. Our experienced recovery teams will advise if a vehicle should go to salvage rather than storage or a repair centre, avoiding unnecessary transport fees.
Payment of storage fees can be made with our secure, online payment portal. Customers can pay for a single transaction or settle their account balance quickly and easily.
Talk to us about storage
If we sound like the sort of people you want working on your behalf, call us on 01621 735 401 or fill in the enquiry form.
VEHICLE MOVEMENT
Vehicle Transportation
NWVA arranges vehicle transportation from one location to another, helping customers and businesses get vehicles where they need to be.
Delivery after repair
Once repairs are complete, we can arrange collection from the repairer and delivery back to the customer or another agreed destination.
Business vehicle movements
For businesses, we coordinate vehicle movements between branches, depots and other sites. Whether you need a single vehicle moved or several vehicles relocated, we arrange transportation around the collection point, destination and your operational requirements.
Licensed network support
We can facilitate vehicle movements throughout the NWVA network through agents holding the appropriate operator licences, including LJ Transportation in Essex.
Plan your next vehicle move
Contact our team to discuss the vehicles you need to move, the collection and delivery locations, and your preferred timing. We will work with you to arrange a suitable transportation solution.