ABOUT NWVA
Experience behind every response.
One group bringing together vehicle assistance, recovery, transportation, repair and specialist solutions across the UK and Europe.
Built on practical recovery experience.
NWVA was founded in 2010 by Mick Jennings, following a long career in vehicle recovery. That experience shaped a clear purpose: to help insurers, manufacturers and after-care businesses manage recovery more effectively while looking after their customers.
Today, NWVA brings together specialist businesses offering vehicle assistance, recovery, transportation, storage, repair and European assistance. Nationwide Assistance Group coordinates vehicle support through group businesses and a nationwide operator network.
We build services around each client’s operation, helping them coordinate the next step, manage avoidable costs and maintain their customer relationships.
People first. Every step considered.
Care for your customers
Following a collision or breakdown, people need calm, considerate support. Our approach keeps their experience and your brand values at the centre of the response.
Plan the whole journey
Recovery is one part of the picture. We coordinate storage and onward movement around your instructions, helping avoid unnecessary delays and vehicle movements.
Keep developing
Ongoing training helps our teams and recovery partners keep pace with new processes and vehicle technology, including hybrid and electric vehicles.
NATIONWIDE ASSISTANCE GROUP
How Nationwide Assistance Group operates.
Nationwide Assistance Group brings together operations teams, recovery expertise, logistics coordination and a nationwide operator network to arrange support around each client’s requirements. We start with your instructions, the vehicle and the circumstances, then coordinate the appropriate people, equipment and next destination.
Clear communication connects each stage, from the first call and customer updates to recovery, storage or onward movement. Specialist group businesses and network operators contribute the practical expertise, while our teams keep the wider journey in view.
NWVA’s values guide how we do business.
NWVA sets out shared values and expectations for the companies within the group. Our published statements cover the businesses under NWVA and explain our approach to environmental, social and governance matters, corporate social responsibility and modern slavery.
Connected support.
Across the UK and Europe.
Vehicle and travel assistance that brings the right support together, wherever the journey takes you.
- 24/7 breakdown assistance across Europe and the UK
- Recovery and onward journey coordination
- Vehicle and passenger repatriation
Here for the onward journey.
Practical assistance for insurers, automobile clubs, vehicle manufacturers, hire and transport businesses.
- Onward travel and accommodation
- Logistical and administrative support
- A comprehensive European partner network
Let’s build the right response.
Talk to us about vehicle assistance shaped around your business.