Terms and Conditions
Last updated: 28 October 2026
These terms cover use of the European Assistance pages of this website. “NEA”, “we”, “us” and “our” mean Nationwide European Assistance Limited. They should be read alongside our Privacy Policy and Cookie Policy.
Who operates this website
Nationwide European Assistance Limited is a company registered in England and Wales, company number 10278235. Registered office: C/O Mackrell Solicitors, 5 Pemberton Row, London, United Kingdom, EC4A 3BA. NEA is part of the Nationwide Assistance Group.
Contact: [email protected]. UK assistance: +44 1621 730008. European assistance: +31 1030 77133. Nationwide Assistance Spain SL provides operational support on behalf of NEA and Nationwide Assistance Group; its involvement does not itself change the identity of your contracting service provider.
Website information and assistance requests
The website provides general information about our vehicle and travel assistance services. Availability, arrangements, charges and any insurance or assistance entitlement depend on the circumstances and the applicable agreement. Website descriptions do not replace the terms agreed with you, your insurer, assistance provider or other instructing organisation.
Submitting an enquiry does not by itself confirm a booking, acceptance of a job or cover under an insurance or assistance arrangement. For urgent assistance, call the team rather than relying on a website form. Contact the emergency services if there is an immediate danger to life or safety.
Using the website
You may use this website for lawful purposes and view or download information for your own personal or internal business use. You must not misuse the website, introduce malicious software, attempt unauthorised access or interfere with its operation. Please provide accurate information when contacting us and avoid sending unnecessary sensitive information through a general enquiry form.
Content and intellectual property
Website text, design, photographs, logos and other materials belong to us or their respective owners or licensors. You must not reproduce, distribute or commercially exploit these materials without permission, except where permitted by law. Third-party trademarks remain the property of their respective owners.
Availability, third-party links and payments
We take reasonable care over the information on this website but it may change and may not reflect every operational circumstance. We cannot promise uninterrupted access or that all content will always be complete or current. Please confirm information relevant to an assistance request directly with the team.
Links to other websites, including payment services, are provided for convenience. Those sites have their own terms and privacy information. Before making a payment, check the invoice, payee and currency. These website terms do not replace your agreed payment or service terms.
Your legal rights
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing removes any mandatory consumer rights or other protections that apply to you.
Applicable law and changes
These website-use terms are governed by the law of England and Wales, subject to mandatory laws and rights that apply in your circumstances. This does not restrict any right you have as a consumer to bring proceedings in another competent court. Separate service agreements may contain their own applicable-law and dispute provisions.
We may update these website terms. The date above identifies the current version. If you have a question about these terms or a complaint about the website, contact [email protected].